Utilizing User Review to Improve Mental Health Apps

Utilizing User Review to Improve Mental Health Apps
healthcare app developers
Have you ever tried any mental health apps? When the world that you operate in or your surroundings leaves you all wanting and weary then your anxiety level shoots up. You might go through all kinds of rough nightmares and it can be devastating for some. This is where mental health apps prove to be supportive and helpful.
Mental health apps are admirable because they offer promising interventions to address some common but important mental issues. Many people who advance into the 21st century are engulfed by several mental issues but only some of them use mental health apps efficiently. Hence, there are a lot of grey areas for studying why people are not adopting these mental health apps. Analyzing these user reviews and opinions might be helpful to understand how people experience these mental health apps.
The world of mental health apps is changing fast. With new tech and more user-friendly interfaces, healthcare app developers and every other healthcare app development company are finding ways to make their products better for people with mental health issues. But how do you know if your app is really helping people?
There’s only one way: by listening to what your users have to say.

Get to know your users

  • Get to know your users: Understanding users and their requirements is crucial for any app development team. The more the merrier. Use all kinds of user information and understand its attributions.
  • Find out what they need and what they value: Knowing the customer’s requirements is a big step. With this knowledge, you can narrow down your product delivery and specifications.
  • Talk to them about the app in development, or even beta versions of it.
  • Ask them what they think of your app: Feedback is crucial to completing this cycle. Both positive and negative feedback will contribute to the success story of your company.

Your users aren’t always right

When it comes to user reviews, there are many reasons why your users’ needs and preferences may not reflect the reality of your product. Here are some aspects you should consider when working with user reviews:
  • Users don’t always know what they want. The problem with asking users what they want is that their answers might not be accurate. It’s easy to say “I’d like a better way of doing “X” when you have no idea how X could be improved! If a solution hasn’t been invented yet, users can’t tell you what it should look like or how it will work until someone invents it.
  • By definition, this means that most user feedback is unrealistic because people don’t usually think about aspects that haven’t been invented yet—they just ask for them without knowing exactly what those things might look like or how they would work in practice (even if they’re possible). That’s why we often see customer requests on websites like Amazon where customers ask for features that don’t exist anywhere else yet (because those features are new) but which may never get created because no one knows how to build them either!
mental health apps

Invite feedback from a variety of users

You should also seek feedback from a variety of users. Feedback can come from people who use the app a lot, those who don’t use it much, and everyone in between. It can come from people with different backgrounds, needs, and locations. The more diverse your users are, the better you’ll be able to understand how to improve your app.

Encourage user-to-user interactions

One of the best ways to improve mental health apps is by encouraging user-to-user interactions. This can be done in many ways, such as providing a forum on your app’s website where users can ask questions and share their experiences. It also means including features that allow users to connect with one another in an easy way, like sending a friend request or inviting someone to chat with you.
For example, one app called 7Calls allows people with mental illness to reach out for support from others who have struggled with similar issues. By having both professional counselors and peer support available through 7Calls’ services, individuals get the help they need without having to go through additional steps—such as finding someone willing enough or qualified enough to help them out in person.

Listen to the most frequent requests

  • Listen to the most frequent requests.
  • Don’t be afraid to make changes
  • Don’t be afraid to change your mind.
  • Don’t be afraid to say no or yes, because at the end of the day it’s your app and you are responsible for it!

Data collection and its analysis

Data collection is a major part of the process, and there are many ways to do it. In some cases, users might be asked to complete surveys or fill out questionnaires; in others, they may be interviewed or asked to keep track of their moods and thoughts over time. The type of data collection used will depend on the needs and preferences of the user base as well as what kind of data you’re looking for. This includes demographic information or specific details about behavior, etc.
As with any form of research, it’s important that your methods for collecting this information are meaningful for both you and your participants—if people don’t feel like taking part in your study matters at all; then chances are they won’t complete it! This can lead to issues with low response rates or skew in results due to bias from selective participation among certain groups who aren’t interested in participating anyway. For example, older adults may not want anything at all to do with mental health apps because they don’t see them as being helpful.

Use the right tool for the job

  • Use the right tool for the job
  • Take a look at our [user reviews] (https://www.moodpath.com/testimonials/) and read what users say about using Moodpath to treat depression, anxiety, bipolar disorder, and other mental illnesses.
  • The most important thing to consider when deciding whether or not to use a particular app is whether it will meet your needs as a patient or caregiver in relation to its ease of use, security, scalability, documentation, and cost-effectiveness (if applicable).

Framework for QA Testing and Review Processes

During the development process, user testing holds its own importance. It helps you ensure that your app works as intended and meets user expectations, but it is also necessary to ensure that your app adheres to international accessibility laws.
To create a successful user experience, it’s important to test your app on different devices and operating systems (including iOS and Android). You should also test your app on different browsers and in different languages (like German, French or Spanish). Consider how users are going to use the application offline: can they still navigate through it? How do they know if the information is up-to-date if they don’t have access to online sources?

Ask your users what they think and don’t be afraid to make changes!

  • Ask for feedback from your users.
  • Never hesitate to make changes according to user reviews.
  • Use the right tool for the job and collect data as you go along. This can help you decide which method is most effective in your situation, or at least give you ideas about what might work better than others.


The most important thing is to listen to your users and make changes based on what they say. If you’re trying to improve mental health apps, remember that there’s no substitute for getting feedback from those who will be using the product. And if you’re not sure where to start with user reviews, try asking them about their top concerns or complaints first.

Top 5 Factors to Consider While developing a Healthcare App

Top 5 Factors to Consider While developing a Healthcare App
healthcare app development services
Evolution in the healthcare sector has picked up the pace. Doctors and other medical experts are adopting new technological developments to attract more customers. Such advancement has given birth to healthcare apps which are quite trending in today’s era. Such apps are expected to touch a figure of 50k by 2025, around 10 times more than expected in 2019. Through such apps, it becomes easy for health care experts to make healthy relations with their patients.
Let’s look at some of the eye-opening facts about healthcare app development:
  • 60% of mobile customers use healthcare mobile apps from their phones
  • As per Statista, the mhealth market is expected to touch $100 bn by 2022.
  • The online fitness app will reach $14.46 bn by 2022.
  • Currently, 350k healthcare apps are available worldwide from various app stores.

What is mhealth?

Through mhealth apps, patients can avail of medical services through mobile devices. It allows telecommunication applications and multimedia technologies to deliver health information, health care services, and research. Mhealth has become a buzzword in the current era. Through such apps, patients can identify the symptoms and can know whether medical treatment is required or not.
Through mhealth apps, doctors can track patients’ conditions, let them know about health information, and even diagnose minor conditions. Because of such tremendous popularity of apps, many healthcare app development services are flourishing worldwide.
First, you need to know the important envoys to make your app successful. The healthcare app development typically inaugurates with an affluent understanding of what you want from your medical app, for whom you are making it, and where it will be going.
Some factors should be taken care of during the development of healthcare apps. So let’s take a deep dive and learn about such aspects.

Top 5 Factors to Consider While developing a Healthcare App

healthcare app development services

Patient privacy

No one can compromise privacy regarding patients’ information through healthcare apps. For instance, USA Health Insurance Portability and Accountability Act (HIPAA) says that no health care app can disclose the protected health information of a patient to anyone. This implies that patient information like name, address, health records, financial records, and other records will be kept secret. Thus all health care apps should provide the facility like password protection, data encryption, digital signatures, limited access, and other security measures to the patients.

Know the audience

Never assume anything about what customers want from the app. Healthcare app developers need to research what people will look for in the app. While making an app, you need to consider the user experience and the technology. A healthcare app should be customer-driven, should think about customer engagement, and there should be an option of satisfaction surveys to let the company know from the customers what is working and what is not working.

Functional Communication Portal

In some healthcare apps, video calling features are availableso thatpatients can speak directly with doctors or other medical professionals. This increases the app’s complexity, which should be addressed properly to retain users’ experience.
While creating such portals, developers must ensure that patients’ information is secure and that UI is easy for the average person. If there are issues in the user interface, it will lead to client dissatisfaction, and he may not use the app in the future.

Simple, sustainable, and scalable designs

Website design is a thoughtful process, and it should be in modules. This will make it easy for developers to modify, upgrade, and put it back in the framework. In addition, Healthcare apps should be simple, and it is better to avoid multiple interfaces in them as this will increase the confusion for patients who may not be technically savvy.
Simplicity is especially important in scheduling platforms and integration with third-party apps, so it will never interfere with the patients’ routine. Thus patients will not be compelled to get hands-on with new technology other than the one they are already using.

Functionality test of the app

After app development, healthcare app Development Company in USA should be open to make changes based on their testing team feedback or customer experience. It is important to fix the issues quickly to avoid their frustration to retain customers. Below are some of the aspects that one should check in the app.
  • Confidentiality: Ensure that all the information entered by the patient is confidential.
  • Usability: Ensure that the user is happy with the interface.
  • Compatibility: Ensure that the app works fine on all the platforms like iOS, android, etc.

Over to you!

Overall, there are various aspectthat needs to be taken into consideration while developing a healthcare app. As a developer, you may want to create an error-free app to give a smooth experience to the users. Keep yourself in the shoes of customers before developing the app. This will allow you to know their pain points.
The healthcare app market is growing rapidly. Thus, you must keep many aspects in mind when planning as a developer. First, think about what you want as a developer? For example, you may want to develop an app with minimum error and maximum efficiency. To achieve this, you need to think from the customers’ prospects. If you need help in developing a robust and sustainable healthcare app, get in touch with Biz4Solutions, a prominent software development company in healthcare that is known across the globe.