Effective starting: July 26, 2018
What this policy covers?
Your privacy is important to us, so the goal of this policy is to be transparent about the type of information which is collected, used & shared by us (Biz4Solutions).
This policy describes your rights with regards to that information. It also explains how to access and update your information, and how you can object to its use at any point during the tenure of service.
When we refer to “Biz4Solutions”, “we”, or “us”, we mean the Biz4Solutions entity that acts as the controller or processor of your information.
Biz4Solutions Pvt. Ltd. is a technology company helping customers build software solutions.
For the purposes of the DPA (Data Protection Act) and for the purpose of EU GDPR (General Data Protection Regulation), Biz4Solutions is the ‘Data Controller’ and is responsible for your personal data.
What information we collect and how we use it?
When you visit Biz4Solutions Website or when you request a quote or estimation or do an enquiry, we request that you provide Personal Information about yourself. Along with this we also collect the Navigational Information on our website. Whenever you visit our website, we automatically collect technical information and information about your visit.
We may collect and process the following aspects of information about you:
Personal Information is the information which identifies you personally and which you voluntarily submit to us, including contact information, such as your name, email, company name, address, phone number, and other information about yourself or your business. Personal Info can include info about you that is accessible on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly accessible info that we acquire from service providers.
Personal Information also comprises of Navigational Information where such information can directly and/or indirectly identify any individual. Information about your computer and visits to website such as your browser type, referral source, your IP address, geographical location, length of visit & pages viewed etc. also contributes to Navigational information. Except for this, we do not gather Sensitive Information from you.
Biz4Solutions spontaneously collects information about your computer hardware and software when you use our services or view content provided by us. This info can include domain names, your IP address, browser type, internet service provider (ISP), the files viewed on our site (e.g., images & graphics, HTML pages, etc.), access times and referring website addresses, operating system, clickstream data. The mentioned information is used by Biz4Solutions to maintain the quality of our services, and it provides general usage statistics. To serve the mentioned purposes, Biz4Solutions links the automatically collected data to Personal Information such as name, email, address, and phone number.
Information we collect from third parties
During the service tenancy, Biz4Solutions may receive your personal info from third party service providers for the services that require access to your information in order to help us operate, market, and support our services, co-branded services or engage in joint marketing activities and publicly accessible sources such as social media websites.
Less than 16 Years of Age
Biz4Solutions’ services are not directed at children. Moreover, Biz4Solutions never collects personal information intentionally from individuals under 16 years of age, unless consent is given or authorized by the holder of parental responsibility over the child. If we become conscious that someone below the age of 16 has provided us with personal details, we will take steps to delete such information. Please contact us at email@example.com, if you become aware that a child has unlawfully or unwittingly provided us with personal data.
What we do with your information?
We use your info in the following manners:
- To ensure that content from our website is presented in the most effective way for you and your computer;
- To carry out any requests or obligations arising from any contact you may have with us;
- To provide you with information or services that you have requested from us or which we feel may interest you, if you have given us consent to get in contact with you;
- Whenever you choose our services, they offer you to enable yourself to participate in any interactive features;
- To consider any job applicants;
- To notify you of any changes to our service.
We Never Sell Personal Information
Biz4Solutions will never sell your Personal Information to any third party.
Use of Personal Information
Progress your browsing experience by personalizing the Website and to improve our services.
Send info or Biz4Solutions’ content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business.
Promote the use of Biz4Solutions’ services to you and share promotional and informational content with you in accordance with your communication preferences.
Generate statistical info about our users, to provide to other companies — but this information will not be used to identify any individual user;
Communicate with you on behalf of external business partners about a particular offering that may be of your interest. In those cases, we do not transfer your Personal Information to the third party.
Biz4Solutions collects the customer’s information which is used for the following purposes:
The info helps Biz4Solutions offer the facilities such as resolution of security and technical problems, recognition and prevention;
To reply to customer support requests;
Otherwise to fulfill the obligations under the Biz4Solutions’ Terms of Service.
Legal basis for processing Personal Information (EEA visitors only)
Biz4Solutions Pvt. Ltd. is the data controller of your personal info, if you are a visitor/customer located in the European Economic Area (“EEA”). Biz4Solutions’ legal basis for assembly and using the personal info will depend on the concerned and the precise context in which we collect the information. Biz4Solutions will usually collect personal information from you only where we have your approval to do so, where we need the personal info to accomplish a contract with you, or where the processing is in Biz4Solutions’ authentic interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, Biz4Solutions may also have a legal obligation to collect personal information from you.
If Biz4Solutions asks a client (you) to provide personal information to obey with a legal obligation or to perform a contract with you, we will make this clear at an appropriate schedule and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Likewise, if Biz4Solutions gathers & uses your personal info in support to our legitimate interests (or those of any third party), we will make clear to you at an appropriate time what those legitimate interests are.
Information about your computer which includes your IP address, operating system, and browser type for system administration might be collected by Biz4Solutions. This is only statistical data and does not identify any individual.
We also collect details of your visits to our website in the form of analytics, this could include places and resources you access on our site, time spent on our site, and where you are directed to our site from.
Use of Navigational Information
Biz4Solutions uses Navigational Information to function and improve the Website. Either alone or in combination with Personal Information, Navigational Information might be used by Biz4Solutions to provide you with personalized information regarding Biz4Solutions.
Customer Testimonials and Comments
Biz4Solutions tags customer feedbacks/ testimonials and comments on our Websites, which may comprise of your Personal Information. We always try to obtain consent of each customer via email prior to posting the customer’s name and testimonial.
Security of your Personal Information
Biz4Solutions takes the security of client’s personal data very seriously and have policies and procedures in place to ensure our compliance with the DPA and GDPR. Biz4Solutions protects your individual data provided by you on servers in an organized, safe and sound environment, protected from unauthorized access, use, or disclosure. All Personal Information is protected using suitable physical, technical & organizational methods.
Social Media Features
Openly accessible message boards, blogs, and public forums are being offered by Biz4Solutions. If a client directly discloses any information through our public message boards, blogs, or forums, then please take a note that this information may be gathered and used by others. If you have requested, as described in “Opting Out and unsubscribing” then Biz4Solutions will correct or delete any information you have posted on the Websites.
Retention of Personal Information
How long the information would be kept with us depends upon the type of your information. Retention of personal info has been described below in detail. After such time, we will either erase or anonymize your info & if this is not possible, then Biz4Solutions will firmly store your info and gradually isolate it from any further usage till the deletion of info is possible.
Biz4Solutions recollects Personal Information that you provide to us where we have an ongoing legitimate business need to do so (in case, your info is required in order to contact you about the services which we provide you, or as required to comply with our legal responsibilities, resolve disputes & impose our agreements).
When Biz4Solutions has no continual appropriate business prerequisite to process your Personal Information, we securely delete your information or anonymize it and if this is not possible, then Biz4Solutions will firmly store your info and gradually isolate it from any further usage till the deletion of info is possible. We will delete this information from the servers at an earlier date in accordance of your request.
If you have chosen us to receive marketing communications, Biz4Solutions retains info regarding your marketing preferences for a reasonable period of time. The procedure of retaining info continues from the date you last expressed interest in our services, content, or products, such as when you last opened an email from us. Biz4Solutions gathers info derived from cookies and other tracking tools for a reasonable period of time from the date such information was created.
Disclosure of your information
If Biz4Solutions is under a responsibility to reveal or share your data in order to comply with any legal obligation, your personal info may be disclosed to the third parties by us.
Biz4Solutions includes third-party selected service providers including IT and system management services, legal and financial advisors, billing and payment processing services, fraud detection and prevention services, web analytics, marketing services, recruitment services, content providers and HM Revenue & Customs, regulators and other authorities (collectively, “Third Party Service(s)”)
Biz4Solutions requests all the Third Party Services to follow the security measures to protect your personal info and to treat it in accordance with the law. Even Biz4Solutions does not allow our Third Party Services to use your private data to fulfill their own purposes and only permit them to process your personal data for stated purposes and in accordance with our guidelines.
Third Party links
From time to time, Biz4Solutions’ website may contain links to and from other websites. If you were to follow a link to any of these sites, please keep in mind that these websites have their own privacy policies and Biz4Solutions does not accept any responsibility or liability for these policies. Before submitting your personal information to any of these websites, please make sure to check the stated policies.
Your data rights and choices
You have every right to find out about what info Biz4Solutions holds about you and where we are using it. If you wish to access or request us to make any rectifications to the personal information that you have stored with us, please contact us via email i.e.; firstname.lastname@example.org.
You have the right to be forgotten which specifies that at any time, you can request Biz4Solutions to delete all applicable data records, including your profile information, both personal and financial, along with any user-created content permanently. Again if you would like to exercise this right then contact us at the email address above.
There will be no charge for reasonable electronic access to your information or for your right to be forgotten.
What is a cookie?
Small files consist of letters & numbers that are downloaded onto your mobile, tablet, desktop computer, or any other handheld devices when you access certain websites are known as Cookies. Cookies permit a website to identify a user’s device and assist your browser to navigate through the website by allowing you to log in automatically. The stated is possible by cookies as they remember the settings you selected during earlier visits, amongst other functions. Further, cookies do not harm your computer.
Individual cookies we use
We use Google Analytics to understand general trends in our content and traffic sources such as where users come from and which pages are most popular.
To Unsubscribe From Our Communications
To unsubscribe from our marketing communications, or other promotional emails, you may click on the “unsubscribe” link located on the bottom of our emails, updating your communication preferences, or by sending us an email at email@example.com. Please take a note that, customers will be continued to receive non-promotional, transaction mails related to their for long lasting business relationship.
To Unsubscribe from Our Customers’ Communications
Biz4Solutions’ customers are exclusively accountable for their own marketing mails and other communications; Biz4Solutions cannot unsubscribe you from their communications. You may click on the “unsubscribe” link located on the bottom of their emails, or by contacting them directly to unsubscribe from our customers’ marketing communications.
It is essential that the personal info which Biz4Solutions holds regarding you is correct and up-to-date. Please keep us updated if your personal data changes during your relationship with us.