Customer Profile

A Healthcare company wanted to develop a mobile app for Android/ iOS and Web app that will enable elderly individuals to connect with licensed caregivers in their area of residence in-a real-time digital environment.

Issue/Problem

How to find Caregivers and book them for various healthcare related services instantly and make the payment online? How to offer professional support network to caregivers? How to ensure that the patient’s information is secure and protected? How to face the periodic HIPAA audits without proper documentation?

Result

Biz4Solutions developed Phlex65 that provided a practical solution to the problem of caregiver burnout and delivered a ready-made support system to older adults and their caregivers. Phlex65 connects clients and caregivers in real-time for providing that much-needed support. It helped the elderly to find caregivers who are certified, licensed, fully screened, insured, and bonded. Phlex65 solution also facilitated the seniors to stay connected to the community, friends, and family.

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Overview

Phlex65 empowers primary caregivers and older adults to determine their sources of respite by enabling a direct real-time connection between individuals seeking care and certified caregivers of their area encompassed within a digital environment. The prime objective of the app is to improve the quality of care received while the in-house caregiver also gets benefitted. Phlex65 promises effective care to senior adults so that they can stay in their homes for a longer period. 

The app is available on iOS, Android, includes a single-pager responsive website and an exhaustive admin console.

Key Developmental Challenges 

  • The need for an app that will function across both platforms: iOS and Android 
  • Provide real-time visibility of caregivers
  • Social platform integration
  • Offering the one-to-one chat facility for each booking
  • Making the software solution HIPAA Compliant
  • Splitting/Holding payments for all transactions
  • Enabling the function of recurrent bookings and cancellations
  • Making the app user-friendly and providing convenient options as per the need of users

Result: We overcame all Challenges and tailored a Perfect Solution!

  • Autonomy: Individuals would be able to find caregivers on their own.
  • Ease of use: Fairly clutter-free, simple, and user-friendly app solution that requires minimal clicks for navigating.
  • Social Media Integration: Log in and sharing
  • Users can make a booking for his/her dependents 
  • The facility of recurring caregiver bookings 
  • Advanced bookings (1 week) of caregivers
  • HIPAA compliance to protect PHI data (in-transit and at rest)
  • Secure payment gateway integration (Stripe)
  • Knowing the real-time availability and tracking of caregivers.

Solution Highlights:

  • Multi User Login

    Multi User Login
     

  • Multiple caregiving options – hourly, weekly, part-time, or live-in care.

    Multiple caregiving options – hourly, weekly, part-time, or live-in care.

  • Payments Splits, Holds & Refunds using Stripe.

    Payments Splits, Holds & Refunds using Stripe.

  • One-to-one messaging with predefined messages.

    One-to-one messaging with predefined messages.

  • Promo codes management

    Promo codes management.
     

  • FAQs management

    FAQs management

  • Recurring caregiver bookings

    Recurring caregiver bookings.
     

  • HIPAA compliance to help protect PHI data (in-transit & at-rest)

    HIPAA compliance to help protect PHI data (in-transit & at-rest).

  • Allows for advance booking (up to 1 week) of caregivers

    Allows for advance booking (up to 1 week) of caregivers.

  • Ability to extend the ongoing session

    Ability to extend the ongoing session.

  • Ratings and reviews management

    Ratings and reviews management
     

Advantages

  • Fully-screened and certified caregivers
  • Bilingual staff are available quite often
  • Real-time visibility and tracking of caregivers
  • Real-time availability of caregivers are listed on the map
  • Digital intake form
  • Deep linking for enabling social sharing
  • A fully secure payment system
  • The facility of splitting/holding payment transactions
  • Guaranteed system security with the use of SSL/HTTPS
  • A feature-rich admin console
  • A single pager marketing website
  • A load-balanced system to ensure high availability of caregivers
  • Back-end auto-scaling based on traffic/usage

If you are interested to know more about our success stories in healthcare or looking for a similar kind of Healthcare solution, then please use our project planner tool to share scope and requirements of your product needs.

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